Teddify creates custom-made huggable portraits that help people feel close to the ones they love and miss. Each piece is lovingly handmade with care and attention.

All Teddify huggable portraits are handmade in our studio in the Netherlands, using high-quality materials and lots of love.

You can order directly through our website. Choose your product, upload a clear photo, and follow the steps in the checkout.

Yes! Just enter their shipping address during checkout. You can also include a short personal message — we’ll make sure it’s added with care.

Ordering your Teddify is a personal and thoughtful process. Here's how it works:

1. Choose your product – Select the huggable portrait that fits your story.
   
2. Upload your photo – Make sure it’s clear and well-lit.
   
3. Add personal notes (optional) – Want to include a name, special detail, or request? Let us know.
   
4. Place your order – Complete checkout to reserve your spot.
   
5. We send you a design proposal – Within a few days, you’ll receive a digital preview for approval.
   
6. You approve – Only after your approval do we begin making your Teddify by hand.
   
   Delivery – Once your portrait is complete (usually within a week), we ship it to you with a tracking link

Small changes may be possible within 24 hours. Please email us as soon as possible at orders@teddify.me, and be sure to include your order number in the message.

Please upload a clear, high-resolution photo that shows the person's (or pet’s) face well. Good lighting helps us bring out all the details.

Yes, we love making huggable portraits of pets! Upload a great photo of your furry friend, and we’ll take care of the rest.

Yes — in many cases we can incorporate fabric from meaningful clothing (for example, a shirt or scarf from a loved one). Just send us a message before ordering so we can discuss the options.
For the best results, we recommend using clothing with some stretch.

Yes, we can create a small sewn-in pouch to hold a keepsake, note, or small item. Please mention this request when ordering, or email us to talk through the possibilities.

Each huggable portrait is handmade in about 1 week. Shipping time depends on your location, since everything ships from our studio in the Netherlands. You’ll receive a tracking link once your Teddify is on its way.

Yes, we ship worldwide! Shipping times vary. At checkout, you'll see an estimated delivery window based on your location.

Because every Teddify is custom-made, we unfortunately cannot accept returns. But if there’s a problem, please let us know — we’ll always try to help.

Since we often begin drawing your portrait shortly after you order, cancellations are possible — but you will receive only 20% of your order amount back, as outlined in our terms and conditions.

Yes! We offer digital gift cards — perfect if you’d like to let someone create their own meaningful huggable portrait.

Yes, we welcome collaborations or larger orders — for example, for airlines, military families, or healthcare workers. Contact us via partners@teddify.me to explore the options.

Teddify huggable portraits are machine washable on a gentle cycle (30°C / 86°F).

• Use a laundry bag for extra protection
• Wash with mild detergent
• Do not tumble dry — air dry flat, away from direct sunlight

Still unsure? Feel free to email us — we’re happy to help.

Email us at hello@teddify.me or use the contact form — we usually respond within 1–2 business days.